Frequently ask questions

D. How long does the shipment take?

R. We do our best to get the package to the customer's home as quickly as possible, we provide a tracking code to view the status of the order 

All orders are delivered in 7-14 days. 

D. How long will it take to receive a tracking number?

R. It usually takes 1-2 business days.

D. How can I pay?

R. Payment methods available are PayPal, credit card and bank transfer, if you wish to proceed with a bank transfer please contact us via whatsapp.

D. Do I get a confirmation number when I receive my order?

R. Yes, you will receive an order confirmation email with an order number immediately after placing your order. Please contact us if you don't receive one within 24 hours.

D. Who can I contact if there is a problem with my order?

R. All inquiries can be forwarded to the contact us page. We have a very attentive customer support team. We make sure that the problem is resolved as quickly as possible.

D. If I enter my email address, will I sell my information?

R. We do not sell any information to our customers. The emails are only used to track and send newsletters about our promotions and discount coupons.

D. Do I (the customer) pay customs fees?

R. For most of the countries, you will not need to pay customs duties.